Privacy Policy
Heritage HVAC LLC d/b/a Heritage Heating & Cooling
We recognize that you may be concerned about our use and disclosure of your personal information. Your privacy is very important to us, and the following will inform you of the information that we, Heritage Heating & Cooling, may collect from you, and how it is used. By using our website, www.heritage-service.com, you are accepting the practices described in this policy.
1. Information We Collect
We may collect the following types of information:
a. Business & Account Information
- Name, company name, email, phone number
- Login credentials (encrypted)
- Account preferences and settings
b. Customer Data (On Behalf of Contractors)
- Customer contact information
- Service history, reminders, referral activity
- Communication preferences
- ServiceLoop processes this data solely on behalf of its contractor customers.
c. Usage & Technical Data
- IP address, browser type, device information
- App usage, logs, and diagnostics
2. How We Use Information
We use information to:
- Provide and operate the Services
- Send service-related notifications and reminders
- Support referrals, loyalty credits, and promotions
- Improve platform performance and security
- Comply with legal obligations
3. Communications
Contractors are responsible for obtaining customer consent for SMS and email communications. ServiceLoop does not independently market to end customers without contractor authorization.
4. Data Sharing
We may share data with:
- Service providers (hosting, SMS, email, analytics)
- CRM and integration partners at your direction
- Legal authorities when required by law
We do not sell personal data.
5. Data Security
We implement administrative, technical, and physical safeguards designed to protect information. However, no system is 100% secure.
6. Data Retention
We retain data only as long as necessary to provide the Services or comply with legal obligations. Contractors may request data deletion subject to contractual and legal requirements.
7. End-User Rights
Depending on jurisdiction, individuals may have rights to access, correct, or delete personal data. Requests should be directed to the contractor or to ServiceLoop where applicable.
8. Children's Privacy
The Services are not intended for individuals under 18 years of age. We do not knowingly collect data from children.
9. Third-Party Links
The Services may contain links to third-party websites or services. ServiceLoop is not responsible for their privacy practices.
10. Changes to This Policy
We may update this Privacy Policy periodically. Updates will be posted with a revised effective date.
Contact
Heritage HVAC LLC, d/b/a Heritage Heating & Cooling at